Cannot Start the Meeting. Ensure That You Add an Audio Account in My Preferences and Then Try Again
Learn about known issues and limitations when using the web app.
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The Meetings web app supports Meetings, Webex Events (classic), Webex Webinars, and Webex Training. The web app doesn't back up Webex Support.
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For Events (classic) and Training, the web app supports attendees only. (Hosts and Panelists must use the desktop app.)
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We recommend using Meetings or Webinars, so that hosts, cohosts, and panelists can join using web app.
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The Meetings web app isn't bachelor in meetings that have terminate-to-end (E2E) encryption enabled.
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If the UDP 9000 and TCP 5004 ports are blocked from your network, video isn't available for the Meetings spider web app.
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The web app supports content sharing only in Chrome, Firefox, and Edge 77.0.235.20 and subsequently.
To enable content sharing in Chrome version 71 or earlier, install the Webex app and Webex Content Sharing extension.
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The spider web app supports only meetings that are enabled for Webex video or for MP4 recordings.
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The Meetings spider web app doesn't have a whiteboard panel. Participants who use the web app tin't see whiteboards that others share during Meetings, Events (classic), Webinars, and Training sessions.
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Disabling awarding or desktop sharing in the session type doesn't impact the power to share content from the web app.
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Sharing content is currently not bachelor during a Breakout Session in meetings.
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Known issues for Application Sharing beta:
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Sometimes, when several applications are open up on Windows x, not all open awarding windows appear in the Share Application selection menu. We recommend endmost unnecessary windows and trying over again, or using the Share Screen option instead.
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Sometimes, your edits to a document aren't visible during application sharing. For others to see your updates, you may demand to stop and reshare the application. You can avoid this problem by using Share Screen, where users can see your edits in existent time.
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With macOS Catalina (ten.15), Apple introduced new security and privacy features for Mac devices. In order to share your screen in the Meetings web app, ensure that your browser has the Screen Recording permission enabled.
In your device Organization Preferences, give your web browser privacy permissions, and restart your device for the changes to have effect:
If you don't grant permissions, you may see the following prompt when trying to share your screen:
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Presenters can't pass keyboard and mouse control to attendees who bring together using the Meetings web app.
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You can't asking control when a user is sharing from the Meetings web app.
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The web app supports the "Telephone call using reckoner" audio choice, only on Chrome, Firefox, Safari, and Edge.
To enable the total "Call using computer" experience, disable the "block websites from automatically playing audio" option in Firefox.
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The web app supports sending and receiving video on Chrome, Firefox, Safari, and Edge.
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When using the Meetings web app in Safari, your webcam video automatically stops when you lot open up a new browser tab. Y'all tin manually restart your video afterwards returning to the tab running the spider web app.
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If you're backside a firewall that blocks UDP connections, you can't transport and receive video in the Edge browser.
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Attendees who join from Cyberspace Explorer browsers can't view other participants' videos, and can't turn on their own video. To view other participants' video and turn on your own video at the same time, we recommend that you:
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Use a Chrome, Firefox, Safari, or Border browser.
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Switch to the Meetings desktop app.
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The web app doesn't support Virtual backgrounds.
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Grid View in the web app supports up to half dozen videos, with a maximum resolution of 180p.
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Sometimes, in Grid View, when several people are talking back to back, there's delay in the agile speaker video response. The delay can crusade the video to wait duplicated for a brief moment.
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If y'all use Internet Explorer in Compatibility View for Webex sites, the Join using browser link doesn't announced. Nosotros recommend that yous turn off Compatibility View for webex.com URLs.
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When attendees disconnect from the network, the web app displays the audio connect condition is incorrectly.
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If the meeting name exceeds the maximum immune length, it's truncated.
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When you remove the camera, the condition of the send and finish video button is wrong. Information technology resets to the correct status later you lot reopen the video dialog.
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To switch to the desktop app from the Edge browser, manually close the web app browser window, and and so manually reconnect in the desktop app. The Edge browser can't automatically disconnect from the web app.
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You lot tin can't switch seamlessly to the desktop app if yous're using the web app in a individual or incognito browser window. Yous're prompted to install the desktop app, even if you already have it installed. To avoid this event, launch the desktop app manually.
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Call using computer non supported when the host account has Webex video disabled.
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Phone call using reckoner isn't supported in meetings using the "Use VoIP But" conference blazon.
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When a participant using the desktop app shares video using , the video doesn't display in the web app. When a participant using the desktop app shares a media file, attendees can't see it using the spider web app. These users are prompted to switch to the desktop app.
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Sometimes, there may be an consequence sending and receiving video when joining back-to-back meetings in the Firefox browser. If you come across this, but shut the Firefox browser and rejoin.
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Meeting Options can non be managed from within the web app.
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Gesture recognition is non supported in the spider web app.
Events (classic)
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Events (classic) support is currently for attendees only. Hosts and panelists must use the desktop app. (Alternatively we recommend using Webex Webinars.)
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The web app does not support entry and leave tones that are configured in an upshot.
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When switching from the spider web app to the desktop app in an event, you lot must manually reconnect to sound in the desktop app.
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Audio broadcast is currently only available in Chrome, Firefox, and Safari.
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The Mute or Unmute icon appears in the Participants listing adjacent to web app attendees connect to audio circulate.
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It will appear as if hosts are able to mute or unmute spider web app attendees who are continued to the sound broadcast, fifty-fifty those users who do not have the power to speak.
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When connected to audio broadcast in the web app, the "request to speak" feature will require you to switch to the desktop app.
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But Webex sound circulate is supported. Events (classic) ready to use audio broadcast by using the " Other teleconference service " audio blazon will require attendees to join through the desktop app.
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The mail-event survey web app does not pop up the Events (classic) feedback form after an attendee leaves an event.
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Like all clients, photo avatars are not currently supported in Events (classic). It will display a user'southward initials.
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Participants joining an issue on the Webex FedRAMP platform can merely join the computer sound of a session that has scheduled with Audio Broadcasting enabled.
Grooming
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Training back up is currently for attendees merely. Hosts and panelists must apply the desktop app.
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If a host in the desktop app tries to laissez passer the host role to an attendee in the spider web app, the host function is automatically passed dorsum to the host in the desktop app.
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There is a rare case where, if the host unexpectedly gets dropped from the Preparation session, it may look similar the host office was automatically assigned to a user in the spider web app, though they, in fact, do not take host privileges. In this case, the host role may be reclaimed by a participant in the desktop app.
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Spider web app users tin can't view whiteboards or shared files in breakout Sessions.
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You can't create breakout sessions from the web app. We recommend using Meetings instead.
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You can't switch to the desktop app while in a breakout session. To switch to the desktop app, go out the breakout session first.
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In training sessions scheduled with the setting "This session will take over 500 attendees" enabled, attendees in the web app are able to see the participant list, unlike in the desktop app.
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Custom "Session Options" set up in the Training scheduler are ignored in the spider web app, as all panels are available by default.
Learn More
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Webex spider web app
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Go started with the Webex Meetings web app
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Webex Meetings web app meeting functionality
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Webex Meetings and Webex Webinars accessibility features
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Meetings Web app supported operating systems and browsers
Source: https://help.webex.com/en-us/article/n0rqd8g/Webex-Meetings-web-app-known-issues-and-limitations
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